Having the right communication channels, contacts and templates ready to go is vital.
When local governments faced the challenges of 2020 – pandemic, bushfires, floods – many were prepared.
This has massive impacts for the public, who can stay well informed. It also affects staff morale with clear processes reducing stress and burnout. Crisis communications need not be a crisis.
Thanks to Executive Media for including me in this year’s Annual Local Government Yearbook.
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